Do I need to book an appointment?
To provide you with a one on one experience we require bookings for a full groom or bath and brush service. There are certain services that are walk in. please contact us for more information.
Are vaccinations required?
Vaccinations including kennel cough are recommended to be up to date for us to provide a healthy and safe environment for your fur baby. Puppies and kittens should be at least 8 weeks old with their first set of vaccinations.
How long will my pet need to stay?
You will have a consultation with your groomer at every appointment. We will go over your preferred services as well as your pets coat condition. At that point we can provide you with an estimated pick up time.
Does my pet need to be kenneled?
Exceptions can be made, but for safety reasons we do kennel pets when they are not being worked on. We book one on one appointments to minimize the kennel time.
*please note that we DO NOT offer boarding*
Am I able to stay while my pet is being groomed?
We welcome you to come and tour our facilities, but while your pet is on the table we ask that you wait up front. Most pets become very excited when they see their owners, and we want to make each grooming experience as relaxing as possible.
*In certain circumstances we understand that your pet will need you there. Please advise this at the time of booking so we can book the appropriate time for you.*
My pet is very anxious. Can they be sedated?
Unfortunately we cannot provide any service to a sedated animal, as we are not set up to monitor them safely. We are more than happy to work with your pet so they do not need to be sedated to be groomed. If this is not an option for you we can offer referrals.
Do you provide dematting services?
We offer dematting services if your pets coat condition is not too heavily matted. We believe in “humanity over vanity” and will not do any service that we believe will be uncomfortable for your pet. During your consultation your groomer can go over the condition of your pets coat and provide you with the best option for your animal.
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